WAPA DI UME, initially established as a family residence in Ubud in 1993 with only four units, has undergone significant growth over the years. In 1996, the property extended to 18 rooms and joined a local chain of hotels under the name of Waka Di Ume. In 2012, Wapa Di Ume had decided to become an independent hotel, undergoing major renovations and adding 15 other rooms, bringing the total to 33 rooms.

The philosophy and architecture of the complex are deeply rooted in the Balinese concept of Tri Hita Karana, which emphasizes the three fundamental relationships: between humans and nature, among human colleagues and with God. More than 60% of the property lands are kept as gardens, creating harmony between buildings and the natural environment.

WAPA DI UME actively supports the local community, organizing cultural dinners where children from neighboring villages perform traditional Balinese dances, with part of the profits given to local foundations. The complex also favors the hiring of the staff of the local community, further strengthening its connection with the region.

To offer customers the ultimate comfort, Wapa Di Ume offers a range of installations, including six types of rooms such as bikes, suites and swimming pool villas, as well as a gym, two swimming pools, a restaurant And a free shuttle service for customers wishing to explore Ubud. With its harmonious mixture of nature and culture, Wapa Di Ume offers customers a quiet and authentic experience in the heart of Ubud.

Updates manual rates causing headaches

Before adopting the siteminder in 2015, Wapa Di Ume was faced with large daily challenges in the management of room prices.

“He was taking up to 30 minutes to update system rates on online channels,” said I transfer,, Deputy Sales Director at WAPA in Ume.

This manual process required an individually update of each channel, up to three times a day. Not only did this long, but it also increased the risk of errors and inconsistencies on booking platforms. The consequences may include double reservations and the frustration of guests, resulting in loss of income and reputation.

It was clear for the team that they had to find a better way to distribute and manage the inventory of the property.

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Smooth operations and more control

After comparing several systems, Wapa Di Ume finally chose siteminder to provide a channel management solution as part of its hotel platform-the only software platform that can unlock the full income potential of a hotel.

According to Gede, SiteMinder stood out for several reasons. The user -friendly system and complete features have made the management channels more efficient and effective. The clear arrangement of the dashboard is simplified and the connectivity of the extended channel of siteminder has been unprecedented.

“Initially, Wapa Di Ume was only connected five canals online. But after going to siteminder, we are now working with more than 30 channels, ”said Gede.

In addition to the B2B channel connections of siteminder allowing WAPA DI UME to expand its market range, integration with the PMS and the station’s booking engine have been transparent, helping to rationalize operations.

The “rate multiplier” was a particularly useful feature in the siteminder platform to automatically map the rooms on different channels. In addition, the “limit rate plan” function has enabled Wapa Di Ume to automatically control the availability of parts or closures on certain channels, which reduces the risk of over -reservation.

Wapa was breathed

Results that speak of themselves

Since the implementation of the SiteMinder, Wapa Di Ume has experienced significant positive results. During the first year, the The proportion of online reservations has increased spectacularly, by only 30% to 60%. Direct reservations also increased by 10% compared to the previous year.

SiteMinder not only rationalized the WAPA DI UME channel management process, but has also improved operational efficiency and stimulated overall reservations.

“If I ask you to assess the probability that I recommend recommending the siteminder to other properties on a scale of 1-5, I would give it a 5. I highly recommend from the siteminder to other hoteliers,” said Gede .

Thank you for the excellent GEDE comments! SiteMinder undertakes to support Wapa Di Ume to reach even more important steps in the future!



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