The founder of Netflix, Reed Hastings, said one day, “Stone age. Bronze Age. Iron Age. We define whole epics of humanity by the technology they use. »»
As for hospitality, we are in the era of convenience, where customers expect everything to be fast, easy and without frustration. Because let’s face it; The best hospital technology does not concern flashy gadgets, these are things that work simply when they are supposed to do. Most people will not leave glowing criticism on the perfect Wi-Fi or the lights that light up when you empty a switch. But when do these things don’t work? You can bet that most guests will notice it.
If you have already wanted a way to keep customers happy, reduce stress for your team and make your hotel life easier, you are in the right place. Let’s talk about some small but powerful technical upgrades that can make a big difference in 2025.
Why the mobile room keys change the situation
Let’s face it, nobody likes to grop with keys or make a trip at the end of the evening at the reception because theirs mysteriously ceased to work. Customers expect the convenience, security and a hassle -free experience, and the keys to the mobile room help to provide exactly this.
With a key entry, there are no more excavations in the bags for a plastic card or to make too late that it was demagged next to their phone. Instead, customers can unlock their rooms directly from their phone. A small upgrade that makes a big difference.
This is why Sirvoy has teamed up with Locky to facilitate mobile access for hotels that seek to simplify the entrance to the room. If less keys lost, less reception hassle and a smoother recording? Yes please!
Wi-Fi guests will not complain (for once)
Ah, wi-fi. The silent drive of any stay. A huge 92% of travelers say that reliable Internet is a decisive factor when booking, so low Wi-Fi is more than just discomfort. It can start to damage a reputation for hotels as soon as a guest can connect to the Internet so that it can let off steam on the world’s garbage signal!
Surprisingly, the speed is not the biggest complaint either, the sigal cover. A hotel internet survey has revealed that customers care more about staying connected everywhere than the speed at which they can disseminate.
So how do you repair it? Talk to your supplier Wi-Fi boosters to eliminate dead areas. Make sure that the coverage reaches not only rooms, but also halls, swimming pools and restaurants, mainly wherever customers can work or relax.
The stronger Wi-Fi means fewer complaints and better criticism. A simple upgrade with a large impact.
Smarter Stays begins with the IoT
If you have never heard of the IoT (it’s the Internet of Things), do not panic, it is not as complicated as it may seem. Think like this: gadgets like lights, blinds and thermostats are connected to the Internet so that they can work together as a well-formed team. Imagine a room where the lights know when decreasing, the blinds closely close at sunset, and the air conditioning keeps things perfectly comfortable, all without anyone touching a button. It’s like having an invisible butler who really listens. Incredible, right?
With the IoT manipulating small things (and a solid Wi-Fi network feeding everything), your staff can focus on important things like your guests feel like VIPs. And honestly, who wouldn’t want that?
AI chatbots that never call sick
Managing a hotel business means answering the same questions from customers over and over. What time is the start? Can I get a late payment? Do you provide breakfast? Is breakfast included ? Imagine now if someone else could manage it all for you, instantly, without ever needing a break. This is exactly what chatbots fed by AI do. They give guests quick responses, manage reservations and process service requests without your staff having to stop what they are doing.
With the integration of Sirvoy with Akia, the configuration of a chatbot is easy. Your guests get the information they need, your team gets less interruptions and you finally get a break by saying the word “breakfast”. Everyone wins.
Safety of guest data: why this counts more than you think
Imagine this: your guest has spent the perfect stay. An immaculate room, a first-rate service and a Wi-Fi that never dropped them. But then they get a fraud alert. The details of their credit card were stolen. And just like that, confidence has disappeared.
Keeping the data of safety guests shows your guests that you have your back. Secure payment bridges, regular system updates and solid cybersecurity practices keep their information exactly where they should be healthy and healthy. Because let’s face it, no one writes a five -star criticism if their personal details end up being someone else who is shopping!
New social media platforms: Hello, Gen Z!
Tiktok is no longer just for dance challenges, this is where Gen Z plans their next adventure. A quick blow can lead them to superb hotel visits, dreamy local spots and experiences that they didn’t even know they wanted. If you do not show the unique atmosphere of your hotel with short and catchy videos, you could miss great opportunities. And it’s not just Tiktok. Platforms like Snapchat and Bereal also attract more attention, thanks to their relaxed and not filtered atmosphere.
An ecological technology that saves money (and the planet)
Today’s guests check more than your number of threads; They check your carbon footprint. Small changes such as energy -efficient lighting and smart thermostats can have a significant impact.
Not only will these upgrades impress your guests concerned about the environment, but they will also save you money. It is a winner who is great for the planet as well as your net profit.
HMS based on the cloud: the upgrade that simplifies everything
Managing a hotel is already a juggling with an act so why make things more difficult with obsolete systems that only work when they want? An HMS based on the cloud is like your faithful acolyte, the management of reservations, checks, payments and more from anywhere. Whether you are at the reception, at the office or you fake a coffee break, this has covered you.
Even better, it plays well with your other tools, so everything works together without chaos. Updates in real time? Do. A simpler life for your team? Absolutely. A more fluid experience for your guests? You bet. If the management of a hotel is quite difficult, your technology should make it easier, not more difficult.
Conclusion: Tech that works so that you do not have to
We all stayed in hotels where everything worked. And we stayed in hotels where we spent 10 minutes trying to turn off the lights. We all know which won our vote. The best technology does not need to be flashy. He just needs to delete the small frustrations that make or break the stay of a guest. Some small improvements can mean less complaints, better criticisms and guests who are looking forward to returning.