Customers may not remember every detail in their stay, but they will always remember what you have made them feel. Whether it is to greet them by name, to have their favorite room ready for arrival or to remember their breakfast adapted to allergies – these personal touches have a big impact.
But keeping traces of these details is not easy, especially when juggling a million (or ten million) other tasks. This is why we develop new Invited relationship tools To help you recognize the guests of return, follow their history and their preferences and facilitate the loyalty of the building.
Because these tools have a direct impact on your guests, we build them carefully – and we want Your contribution.
From February 27, all Sirvoy accounts can reach our open beta version. Your comments will help you shape these tools, ensuring that they are built with your needs in mind.
What tools are in the beta version?
These tools are not a complete customer relationship manager (CRM) AgainBut they come up many of the same challenges, which makes your work as a host.
Here are the key tools available now, with others to come soon.
1. Invited profiles and database
Returning guests feel valued when you remember it. But when you manage so many reservations, remembering who is not easy. Now Sirvoy is the fact for you.
Permanent guest profiles are automatically created and updated at each reservation. Even if it’s been years since their last visit, their information and their story are always at hand.
For Starter accountsThese profiles operate in the background, automatically connecting the guests to their reservations. Professional accounts can access and modify profiles directly from the new Guest page.
How it works:
- Automatic profile creation: The guest profiles are created automatically when a reservation is made. If a corresponding profile already exists, Sirvoy links it to the reservation.
- Intelligent identification: The guests are equaled by email or by phone number, not a name – because there are so many John Smith.
- Guest page: The profiles are stored in a database available on the new Guest pagewhere PRO users can display and modify the details of the guests. All accounts can always modify the details of the guests directly in a reservation, as always.
- Existing guests: The profiles were automatically created from your last 7 years old Reservations, so your return guests are already in the system.
Why is it important:
- No more supposition – Return guests are instantly recognized.
- Nothing is lost – guest preferences and important details such as allergies can be saved in their profile and kept available between stays.
2. Guest status
Each guest is different, and Guest status helps you see important details instantly. These simple icons allow you to identify quickly if a guest visits for the first time, is a regular regular or someone you have chosen to block.
Guest status appears in Sirvoy, including Guest page, guest profiles, reservation page and quick reservation view on the calendar.
How it works:
The beta version begins with three guest statutes – two automatically assigned, and one that you attribute to yourself.
- New – automatically assigned to the first guests.
- Back – automatically attributed to repeated visitors.
- Blocked – Assigned by you when blocking an embarrassing guest.
Why is it important:
- Instant ideas – Instantly recognize the return guests or instantly locate, without searching in the reservations.
- Best customer management – Easily recognize loyal customers and report guests from the problem before their arrival.
3. Block annoying guests
Each host occasionally deals with difficult guests, whether they cause disturbances or leave unpaid invoices. With the new Block Characteristic, you can easily prevent these guests from making future reservations on your website or being reserved manually by your staff.
However, Blocked customers can always book through connected channels Like Booking.com or Airbnb, but Sirvoy will immediately alert you whenever this time.
How it works:
- Manual blocking: Mark any invited profile like Blocked By modifying their profile.
- Reservation engine and new reservations: Blocked guests will not be able to book on your booking engine, and your team cannot make reservations for the guest, without unlocking them first.
- Channel booking alerts: If a blocked guest reserves via a connected channel, you will be immediately alerted. Sirvoy highlights the warning on your Dashboard And everywhere else, this guest or reservation appears.
Why is it important:
- Protect your property – Stop repetition problems of unpaid invoices or disruptive behaviors.
- Remain informed – Quickly manage blocked guest reservations that arrive via other channels.
What is the next step for invited relationship tools?
We just start. Other invited relationship tools are on the way, and we will publish more details because they are added to the beta version. Here is an overview of what is happening soon:
- Repeated reservations easier – Creating new reservations for guests that will come back will soon be easier and more intuitive.
- Personalized tags – Use next door New And Back Statutes to follow the VIPs, the guests of the event or everything that matters to you.
- And more – We have even more tools to come – Listening!
Ready to reach the beta version?
The beta version of these invited relationship tools is live now. Any user having access to reservations can register from Sirvoy DashboardAnd your whole team will have access.
We would like your comments! Just click Give beta feedback Inside Sirvoy to share your thoughts and help shape these tools. Let’s build something great together!