The modern, focused on the community, Ariv apartments In Zug, Cham, offers an option for expatriates and business travelers looking for flexible stays ranging from one night to three months. ARIV offers 27 apartments between 22 and 95 square meters, offering a unique combination of privacy and common areas, including fully equipped shared kitchen, a gym, conference rooms and a roof terrace. This thoughtful mixture of personal space and shared installations promotes a feeling of house and belonging, making ARIV apartments a distinctive choice for those looking for comfort and convenience in a short -term flexible living environment.
This innovative approach was implemented by Sales manager (CCO) Michela Pittaluga And its dedicated team, with the help of the siteminder platform to optimize operations, rationalize the reservation process and improve the global customer experience.
We spoke with Michela to discover the advantages that Ariv apartments have experienced – from the simplified management of channels to improved income strategies, while making an increase of 20 to 25% of reservations.
Optimized workflows and increased productivity
Before using siteminder, the management of several online booking channels was a major challenge for the ARIV team. Reservations were processed manually via direct emails and the process was often tedious and subject to errors, especially with regard to short-term stays.
From the start, Ariv recognized the potential of the transparent siteminder system to rationalize operations by integrating all booking platforms into a centralized system. The director of the siteminder channel changed the game for Michela and his team.
“Our main goal was to find a better system for all our booking channels and automate workflows,” says Michela. “Now our team can focus more on guests instead of spending time manually updating reservations.”
“We save around 50% in daily operations. We spend much less time confirming reservations and verifying availability; Instead, we can focus on improving customer experience. »»
By automatically synchronizing prices, availability and reservations on several platforms, siteminder minimized the amount of manual work required and optimized ariv processes. Thanks to this automation, the risk of surreserver or double reservations has decreased considerably, leading to greater customer satisfaction. Time savings on these daily tasks – almost 50% – allowed the team to engage directly with the guests, offering a more personalized experience.
Improvement of reservation efficiency and 20-25% additional reservations
Since the implementation of the siteminder platform, Ariv Apartments has had a constant increase in reservations, with an impressive increase of 20 to 25% of total reservations. With an increasing number of reservations from Booking.com, Expedia and other online travel agencies (OTA), the channel manager has become an essential tool to effectively manage the availability of Ariv, ensuring that the announcements are put Update transparently on all booking channels.
“SiteMinder optimizes our reservation process and guarantees that our apartments are visible and available on all platforms,” explains Michela. “This allows customers to reserve confidently while our team can effortlessly manage reservations. We now receive more reservations on all channels and fully automated site of siteminder manage them independently. »»
Before siteminder, Ariv has managed all reservations manually, causing occasional delays and missed opportunities. Thanks to automated updates on all channels, the reservation process is now going well, contributing to a regular increase in reservations. The siteminder platform has also given access to new booking channels, such as the global distribution system (GDS), extending the scope of ARIV to an even wider audience.
Configuration without effort with reliable customer support
The transition to a new management system is never easy, but the integration process and the support customer service team have made the transition transparent for Ariv. Michela praises the configuration process smoothly and explains how the clear team of the advice and the reactive site of siteminder helped her and her team along the way.
“The integration process was effective, and whenever we had questions, the website support team was there to help us,” shares Michela. “A reliable support network has enabled ARIV apartments to maximize the advantages of the SiteMinder platform.”
She points out that having a quick and competent support available allowed his team to focus on providing excellent service to their guests.
Concentrate on customer satisfaction
With siteminder managing the availability updates and managing reservations, the Michela team can now personally manage direct booking requests by e -mail – an absolute priority for ARIV, because 50% of its income comes from stays in short term.
“By allowing siteminder to take care of the backend, our team is better equipped to help guests directly,” explains Michela. “We can now meet direct booking requests and make sure that customers feel valued from the very first interaction.”
For Michela, siteminder is more than just channel manager – it is a tool that aligns about Ariv’s commitment to provide exceptional service. Automation has reduced operational stress for their team, which allows them to focus on the complex details of the Ariv race.
The impact of the siteminder on ARIV apartments has been a transformer: “SiteMinder provided us with the infrastructure we need for expansion,” concludes Michela. “It is an integral part of our commercial strategy.”
We would like to thank Michela for sharing Ariv’s trip with us. We look forward to supporting Ariv apartments while it continues to grow and establish a new standard for modern short -term housing focused on the community.